Allgemeine Geschäftsbedingungen

These terms apply when you use the AquaVeil website and when you order from us. Please read them before you place an order.

Prices are shown in euros (EUR). The price that applies is the one shown when you place your order. The delivery cost is not included: we send it to you by email before you pay. Product photos come from the manufacturer and the actual product may look slightly different.

Placing an order sends us a request to buy the items at the prices shown. Nothing is charged at that point. We confirm the order by email, then email you the delivery cost for your address and the payment details. The contract is formed when you pay. Until then, you can cancel the order by writing to us, and we can decline it, for example if an item can no longer be supplied.

We deliver to the address you give at checkout. The delivery cost depends on the items and the address, and we tell you what it is before you pay. The goods are at our risk until they are delivered to you. Please check your order when it arrives and tell us straight away if something is wrong.

If you are a consumer in the European Union, you can withdraw from your purchase within 14 days of receiving the goods, without giving a reason. Tell us by email at aquaveil@montytorr.com. We refund what you paid, including the standard delivery cost, within 14 days of hearing from you, and we may wait until we have the goods back. You pay the cost of sending the goods back unless they are faulty.

Consumers in the European Union have a legal guarantee of conformity of at least two years from delivery. If an item is faulty or not as described, contact us and we will repair, replace or refund it as the law provides.

The text and design of this website belong to AquaVeil. Product photos and descriptions come from the manufacturer and belong to their owners. Please do not copy them without permission.

We are responsible for the goods we sell as the law provides. Nothing in these terms limits your statutory rights as a consumer.

These terms are governed by French law. If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and you can bring a claim before the courts there.

For any question about these terms or an order, write to us at aquaveil@montytorr.com.